Client Service Representative

About the role

Client Service Representatives answer the bank's inbound service line: account questions, digital banking help, debit card problems and the calls that start with a client who has already tried twice.

Systems you will work with

Jack Henry SilverLakeQ2 Online administrationFiserv card processingSecure message queue

What you will do

• Answer inbound client calls and secure messages, verify the caller under the bank's identity procedure, and resolve or route the request.
• Support online and mobile banking enrollment, lockouts and second factor problems.
• Take debit card fraud claims and lost or stolen card reports, and place blocks where the procedure requires it.
• Document every contact in the service record.

What we are looking for

• One or more years in a call center, branch or client service role.
• Willingness to follow the caller verification procedure exactly, including when the caller is in a hurry.
• Schedule flexibility within center hours, including a Saturday rotation.