IT Service Desk Technician

Information Technology · Chattanooga, TN (on site)

Requisition: 2026-0138
Posted: July 10, 2026
Classification: Full time, non-exempt
Department: Information Technology
Reports to: Information Technology management
Apply: Apply to requisition 2026-0138

About the role

The Service Desk Technician is the first contact for bank staff with a technology problem, across 61 offices, the operations center and two data center locations.

Systems you will work with

Freshservice service managementMicrosoft 365Microsoft Entra IDCitrix Virtual Apps and DesktopsCisco AnyConnectDuo Security

What you will do

Answer service desk calls and tickets, resolve what can be resolved at first contact and escalate the rest with the detail the next queue needs.
Image, deploy and recover workstations, branch peripherals and mobile devices.
Perform password and second factor resets under the identity verification procedure, which is not waived for anyone including officers.
Support the branch refresh schedule and the quarterly patch cycle.

What we are looking for

One or more years in a service desk, desktop support or similar role.
Working knowledge of Windows, Microsoft 365 and Active Directory account administration.
A plus one certification or equivalent experience.

To apply

Apply through the candidate portal at requisition 2026-0138, or send a resume referencing that number to careers@calderbankonline.com.

Calder Bank & Trust, N.A. is an equal opportunity employer. This position requires a background review, and positions with access to core banking, payment origination or client data also require a credit review. Employment is subject to eligibility under Section 19 of the Federal Deposit Insurance Act.

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