This disclosure is given under the Electronic Fund Transfer Act and Regulation E, 12 CFR Part 1005. It applies to accounts held by a natural person primarily for personal, family or household purposes. It does not apply to an account held by a corporation, partnership, limited liability company, sole proprietorship, association, trust or unit of government, and it does not apply to transfers originated through Treasury Gateway. Commercial customers should read Article 4A of the Uniform Commercial Code as adopted in Tennessee and the security procedure provisions of the Treasury Management Master Services Agreement, under which loss allocation for an unauthorized payment order is materially different and generally less favourable to the customer.
The following electronic fund transfers may be available on your account, depending on the services for which you are enrolled: preauthorized deposits of your pay, of federal benefit payments, and of other credits originated by a third party; preauthorized payments to third parties, including insurance premiums, utility payments and mortgage payments; transfers you initiate at an automated teller machine; purchases and cash withdrawals you make with your Calder debit card at merchants and at automated teller machines, whether you authorize them with a personal identification number, a signature, a contactless tap, or a stored credential held by a merchant or a mobile wallet; transfers you initiate through Calder Total Access online or through the mobile application, including transfers between your own accounts and to accounts you hold at other institutions; bill payments you schedule through the Bill Payment Service; person-to-person payments you send through Calder Send; and transfers you initiate by telephone through a Bank representative or through the automated telephone banking system.
A transfer you authorize a merchant to make by converting a paper check you have written into an electronic transfer, and a transfer a merchant makes to collect a returned check fee electronically, are also electronic fund transfers governed by this disclosure, even though you signed a paper item.
Unless a different limit has been set on your account and communicated to you in writing, the daily limit on cash withdrawals at automated teller machines is $610.00 and the daily limit on debit card purchases is $2,500.00. The combined daily limit for a card is $2,500.00, so a day on which you withdraw $610.00 in cash leaves $1,890.00 of purchase capacity and not $2,500.00. Limits reset at 12:00 midnight Eastern. The Bank may reduce a limit without prior notice where it has reason to believe a card or credential has been compromised, and it will attempt to reach you at the telephone number on the account when it does. Person-to-person transfers through Calder Send are limited to $1,000.00 per transfer, $2,500.00 per calendar day and $6,000.00 per rolling 30 days, and a newly enrolled sender is held to $500.00 per day for the first 21 calendar days after enrollment.
The Bank does not charge for transfers between your own Calder accounts, for preauthorized deposits, or for the Bill Payment Service on a consumer account in good standing. The Bank charges $3.00 for each withdrawal or balance inquiry you make at an automated teller machine the Bank does not own or operate. The owner of that machine may also charge you a surcharge, which will be disclosed to you at the machine before you complete the transaction and which the Bank does not receive any part of. Other fees are listed in the Schedule of Fees and Service Charges.
You will get a receipt at the time you make any transfer to or from your account using an automated teller machine or a point of sale terminal, unless the amount is $15.00 or less. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call (423) 555-0164 to find out whether the deposit has been made. You will get a monthly account statement, unless there are no transfers in a particular month, in which case you will get a statement at least quarterly.
If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Call us at (423) 555-0164 or write to us at the address in Section 8, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you the stop payment fee shown in the Schedule of Fees and Service Charges for each stop payment order you give.
Stopping one payment in a series does not cancel your authorization with the company that is collecting it. To cancel the authorization you must contact that company. If you tell us to stop a payment and the company presents it again under a different amount or a different identifier, the stop payment order may not catch it.
If these regular payments vary in amount, the person you are going to pay will tell you, ten days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.
If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance, if through no fault of ours you do not have enough money in your account to make the transfer; if the transfer would go over the credit limit on your overdraft line; if the automated teller machine where you are making the transfer does not have enough cash; if the terminal or system was not working properly and you knew about the breakdown when you started the transfer; if circumstances beyond our control, such as fire, flood, power failure or a telecommunications outage, prevent the transfer despite reasonable precautions we have taken; if the funds are subject to legal process or another encumbrance restricting the transfer; if your account is closed, dormant or blocked; or if we have reason to believe the transfer is unauthorized, in which case we may delay or refuse it. There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make where it is necessary for completing transfers; in order to verify the existence and condition of your account for a third party such as a credit bureau or a merchant; in order to comply with a government agency, court order, subpoena or other legal process; if you give us your written permission; and as described in our Privacy Notice.
Tell us AT ONCE if you believe your card or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account plus your maximum overdraft line of credit.
Call (423) 555-0164 during business hours, or 1-800-555-0177 at any hour, including weekends and holidays, for a lost or stolen debit card. Or write to us at:
Calder Bank & Trust, N.A.Business days are Monday through Friday, excluding federal holidays.
If you tell us within two business days after you learn of the loss or theft of your card or code, you can lose no more than $50.00 if someone used your card or code without your permission.
If you do not tell us within two business days after you learn of the loss or theft of your card or code, and we can prove we could have stopped someone from using your card or code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was transmitted to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason, such as a long trip or a hospital stay, kept you from telling us, we will extend the time periods for a reasonable period.
The 60 day period runs from the date the statement was transmitted, which for a customer receiving statements electronically under the E-SIGN consent is the date the statement was made available in Calder Total Access and the notification message was sent, not the date you opened it. A customer who does not open statements for three months has spent that period of the 60 days.
In case of errors or questions about your electronic transfers, telephone us at (423) 555-0164, write us at Calder Bank & Trust, N.A., Attention: Electronic Banking Services, 401 Market Street, Chattanooga, TN 37402, or send a message through Calder Total Access, as soon as you can. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number. (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten business days.
We will determine whether an error occurred within ten business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten business days, we may not credit your account.
For errors involving new accounts, point of sale transactions, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. An account is a new account for 30 days after the first deposit is made, if you are a new customer.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
On the 60 day window. The window runs from the transmittal of the first statement showing the problem, not from the date of the transfer and not from the date you noticed it. A transfer made on the 2nd of a month appears on a statement transmitted in the first week of the following month, so the practical deadline is roughly 90 days after the transfer, and it is considerably shorter if the transfer falls at the end of a cycle. The Bank does not have discretion to extend the period other than for the extenuating circumstances described in Section 8.
A note about the tiers. The $50.00 and $500.00 amounts above are ceilings on your liability, not charges the Bank imposes. In practice the Bank does not assess the $50.00 on a consumer account where the report is timely and the pattern is consistent with a compromise rather than with a shared credential; that is a matter of Bank policy and not a right you have under Regulation E, and it may change without notice to you. Nothing in this paragraph limits your rights under Section 8.
Zero liability card network rules. Transactions processed over a card network may carry a zero liability policy imposed by the network on the Bank. That policy is narrower than it sounds: it typically excludes personal identification number transactions, transactions on an account that is not in good standing, and cases where the cardholder is found to have been negligent, and it requires timely reporting. Where the network policy and Regulation E give different answers, the more favourable to you applies.
Online and Mobile Banking Services Agreement · Your Ability to Withdraw Funds · Schedule of Fees and Service Charges · Report suspected fraud. Calder Bank & Trust, N.A. Member FDIC.